Dwwi11 values your privacy. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
Six core principles that underpin how we manage and protect the personal data of every member.
All your personal data and financial transactions are protected with 256-bit SSL/TLS encryption — the same technology used by leading banking institutions in Malaysia. Your information is secured from transmission through to storage.
Dwwi11 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you, and we respect that fully.
You have the full right to access, correct, download or request deletion of your personal data at any time. Your request will be processed within the specified timeframe at no charge.
Members' personal data is stored on servers protected by strict access controls and monitored 24/7. We use certified data centres that comply with international security standards to ensure your data is always protected.
Dwwi11 operates in compliance with Malaysia's Personal Data Protection Act (PDPA) and applicable international data protection standards, ensuring every aspect of your data handling is lawful and responsible.
In the event of any security incident involving your data, dwwi11 is committed to notifying you within the stipulated timeframe and taking immediate action to contain any damage.
Dwwi11 ("us", "Platform" or "dwwi11.win") respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store and protect your personal information when you access or use the dwwi11 platform through our website or mobile app.
By registering as a member or using any dwwi11 service, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. This Policy applies together with Terms and Conditions dwwi11.
The dwwi11 Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring all our data handling practices comply with applicable legislation and industry best standards.
Dwwi11 collects various types of personal information depending on how you interact with our platform. This information is collected directly from you or automatically during your use of the platform.
We only collect information that is strictly necessary to provide our services to you. We do not collect sensitive information such as biometric data or health information unless required by law.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, IC number | KYC verification & fraud prevention |
| Contact | Email, phone number | Communication & account verification |
| Finance | Bank number, e-wallet | Deposit & withdrawal processing |
| Technical | IP address, device type | Security & fraud detection |
| Usage | Game history, session logs | Service improvement & compliance |
| Marketing | Communication preferences, promotional responses | Relevant & personalised offers |
Dwwi11 uses your personal data solely for legitimate purposes directly related to the provision of our services. The following are the primary purposes for which your data is used:
Dwwi11 will not use your personal data for any purpose not stated in this Privacy Policy without first obtaining your consent. You have the right to withdraw consent for marketing purposes at any time.
Dwwi11 does not sell or disclose your personal information to third parties for commercial purposes. However, there are limited situations where we may need to share your data:
We work with third-party service providers who help us operate the platform, including payment processors, identity verification service providers and cloud infrastructure providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Dwwi11 may disclose your personal information if required by law, court order, or direction from a legitimate regulatory authority. This includes investigations related to money laundering, fraud, or other financial crimes.
In cases where data disclosure is necessary to protect the rights, property or safety of dwwi11, our members or the public, we reserve the right to disclose relevant information to the appropriate authorities.
Whenever we share data with third parties, we ensure adequate protection through formal data processing agreements. We do not permit third parties to use your data for their own purposes beyond the agreed scope.
The security of your personal data is dwwi11's highest priority. We implement multiple layers of technical and organisational security measures to protect your information from unauthorised access, alteration, disclosure or destruction.
While we take all reasonable steps to protect your data, no system is entirely immune to risk. We encourage you to take your own protective measures, such as using a strong password and not sharing your login credentials with anyone.
Dwwi11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the dwwi11 platform. For more information on managing cookies, refer to your browser's help documentation.
Dwwi11 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain your data for the period required by law before it is securely deleted.
Once the retention period expires or upon your valid request, dwwi11 will delete your data using methods that ensure it cannot be recovered. This includes secure deletion from all active systems, backups and archives.
Please note that even if you request data deletion, dwwi11 may be required by law to retain certain records — particularly financial records and identity verification documents — for a period specified by regulatory authorities.
As a dwwi11 member residing in Malaysia, you hold privacy rights protected by law. dwwi11 fully respects and facilitates the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If any of your personal data is inaccurate or incomplete, you have the right to request prompt correction.
You may request deletion of your personal data under certain circumstances, subject to applicable legal obligations.
You may object to the processing of your data for direct marketing or profiling purposes at any time.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service.
Under certain circumstances, you may request that the processing of your data be restricted while an issue is being resolved.
To exercise any of the above rights, please contact our privacy team via email at [email protected] or via live chat on the platform. We will verify your identity before processing any request related to your personal data.
Dwwi11 is a platform exclusively dedicated to adults aged 18 and above. We do not knowingly collect, process, or store any personal information from children or minors.
If we find that a minor has registered an account or provided us with personal information, we will take immediate action to delete all related data and close the account.
Parents and guardians who believe their child may have registered or used the dwwi11 platform without permission are urged to contact us immediately at [email protected] so that appropriate action can be taken.
The dwwi11 platform may contain links to third-party websites or services from time to time. This Privacy Policy applies solely to the dwwi11 platform and does not cover the privacy practices of external websites.
Dwwi11 is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to independently read the privacy policy of every website you visit, especially before providing any personal information.
Dwwi11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. The latest version will always be available on this page with a clear last-updated date.
For significant amendments that affect your privacy rights, we will notify you via your registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the platform after the amendments take effect will be deemed acceptance of the revised terms.
We encourage you to review this Privacy Policy page periodically. If you disagree with any amendments, you have the right to stop using the platform and request account closure before the changes take effect.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:
Our privacy team will endeavour to respond to all enquiries within 3 business days. For more complex requests such as data access or deletion, the processing period is 14 business days.
This Privacy Policy is a legally binding document between you and dwwi11. The Bahasa Melayu version is the governing version for Malaysian users. Effective date: 1 January 2026.